The Employee and Retiree Customer Service Center provides BCPS employees and retirees with assistance and solutions to questions regarding benefits, retirement, leaves, certification, and payroll.
Location: Greenwood Campus
6901 North Charles Street, Building B
Towson, MD 21204
The Customer Service Center hours are Monday, Wednesday, and Friday, from 8:30 a.m. – 4:45 p.m., and Tuesday and Thursday, from 8:30 a.m. – 6:30 p.m.
Medicare-Eligible Retirees must contact RetireeFirst with health coverage or prescription inquiries at: (443)290-3114
Machine Readable Files (cigna.com)
*This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.