Tech Support

Technology Support

BCPS Serve Knowledge Base:

The knowledge base is a self-service library of information and how-to instructions for technology services. The knowledge base is accessed through BCPS Serve (BCPS credentials required) and contains articles on how to use technology, steps to resolve common issues, and more.

To access the knowledge base, go to the BCPS Serve portal, use the “Find an Answer” search box to type in a keyword or phrase. For example: “password reset”

Technology Support Request Form:

The Technology Support Request form is available to BCPS students and staff with BCPS credentials. Parents should work with their child to enter a Technology Support Request form. If you are having trouble submitting a support request, please refer to the Creating a Service Ticket One Pager located here.

Help Desk phone number and hours:


Monday - Friday 7:00am - 4:15pm

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