The Employee and Retiree Customer Service Center provides BCPS employees and retirees with assistance and solutions to questions regarding benefits, retirement, leaves, certification, and payroll.
Location: Greenwood Campus
6901 North Charles Street, Building B
Towson, MD 21204
The Customer Service Center hours are Monday through Friday, from 8:30 a.m. – 4:45 p.m.
Benefits: 443-809-8943 (Active Employee Benefits)
Retirement: 443-809-8949 (Retiree Benefits, New Hire Pension) Enrollments, Service & Disability Retirements, 403b and 457 plans)
Fax: 410-887-8950
Benefits E-mail: [email protected]
Retirement E-mail:[email protected]
Office Hours: Monday-Friday, 8:30am-4:45pm
Mary Shanahan
Manager, Benefits and Retirement
Brandy Smith
Retirement Specialist
443-809-9364
Robin Poore
Benefits Specialist
443-809-8944
Susanne McCoy
Benefits and Retirement Representative
443-809-8943
Avery Harris
Benefits and Retirement Representative
443-809-8943
Khali Gough
Benefits and Retirement Representative
443-809-8943
Gary Braxton
Benefits and Retirement Representative
443-809-2513
Teyarna Kearney
Benefits and Retirement Representative
443-809-8949
Nicole Holzapfel
HR Management Analyst
443-809-9362
Employee Assistance Program
mycigna.com
Employer ID - baltimore
1-888-431-4334