Network Support Services

Greg Vukov
Network Support Services Director
 Diana Cero
Network Support Services
Project Manager
 Princess Williams
Admin Secretary III

 Jim Holden
Network Support Services Enterprise Operations Manager

Oladipo Oladapo

District Enterprise/Cloud Systems IT Security Engineer 

Main Operations Office/Shipping/Mail Location
Kenwood Administrative Offices
600 Stemmers Run Road
Essex, MD. 21221

For All IT service requests please contact the DoIT Service Desk at 443-809-4672

 Pierre Manning  Anthony Richards Bill Willingham  Peggy Sullivan 
 Enterprise Field Network
Engineering Supervisor
 Enterprise IT Security &
User Management Supervisor
 Enterprise Systems/Cloud Engineering Supervisor  Enterprise

The Network Support Services (NSS) team provides data, voice and cloud network infrastructure, services, and user management supporting over 201 locations, with over 140,000 users, and utilizing more than 100,000+ computers and other devices. Services provided include data and voice copper and fiber cabling, wireless design and installation coordination, enterprise cloud based data backup, enterprise IT Security, school safety radios, bus safety radio and enhanced dispatching system, Voice over Internet Protocol phone system, e-mail/collaboration, firewall security and management, core network infrastructure, enterprise and school/office level server operations, user management, wide/local area network connectivity, internet, Microsoft Office 365/Teams/SharePoint/other cloud operations, and external secure connectivity to Baltimore County Government, CCBC, and other entities, as well as the Federal eRate reimbursement management.

If you are experiencing technical difficulties with any service indicated above, please contact the Department of Information Technology Service Desk at 443-809-4672. Someone will be assigned to your call as soon as possible.

Families Looking for Affordable Internet
Families and individuals who are in need of affordable internet can sign up for the Affordable Connectivity Program (ACP) which is provided and managed by the Federal Communications Commission (FCC).  During the Covid pandemic BCPS provided cellular based hotspots for families in Baltimore County who either did not have access to high-speed internet, or who could not afford high speed internet.  The new FCC ACP program replaces the BCPS provided cellular hotspots effective 7/1/22.  If you would like more information on the ACP program, please check the Affordable Connectivity Program site on the Federal Communications Program website.   An additional program through the State of Maryland called the Maryland Emergency Broadband Benefit (MEBB) is also available and will cover an additional $15.00/month for families who sign up and are accepted into the ACP program, and who use an internet service provider who has partnered with the State of Maryland.  More details are available by visiting MEBB (  

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