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fully depict client’s experience in program, input process and results
- powerful means to portray something to outsiders
- often done to make practical improvements
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usually quite time consuming to collect, organize and describe
- represents depth of information, rather than breadth
- It cannot, however, allow the researcher to generalize, that is, to argue that from one case-study the results, findings or theory developed apply to other similar case-studies
- The case looked at may be unique and, therefore not representative of other instances
- Not beneficial in reaching rigorous conclusions or determining precise relationships between variables
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