The Simple Truths of Service by Ken Blanchard and Barbara Glanz

The Simple Truths of Service is a quick and easy read, just 75 pages, but it’s just right for anyone who needs inspiration or affirmation regarding the organizational and personal importance of providing great service. The book is a collection of short stories that support each of the “simple truths” including “Great Service Is a Choice” and “Great Service Uses Outside-the-Box Thinking.” For those of us who serve the public, great service is a must, and this book can provide a boost of customer service energy needed to keep us on the right service track.

Review by Kelly Marks