The following instructions should be used to repair an Outlook profile that is not working properly for users that are joined to the BCPS Domain and running Windows XP. Users that are joined to the Domain will log into Windows with their email user name and password. Please note that you will NOT be asked for a password when opening up email because you have already provided that password to Windows when you log onto the Domain. It is therefore important that all users LOG OFF of their computers when they will be away from their machine.

1. Log into Windows XP with your user name and profile on the BCPS Domain.
2. Go to the Start Menu and select Settings then Control Panel. (see graphic below)
   
3. Click on Switch to Classic View link. (see graphic below)
   
4. Double click the Mail icon.
5. Click the Show Profiles button. (see graphic below)
   
6. There will most likely only be one profile highlighted called Outlook. Click the Remove button. (see graphic below
   
7. Click Yes to confirm that the profile should be removed. (see graphic below)
   
8. Repeat steps 6 and seven if necessary until the profiles are all removed then click OK. (see graphic below)
   
9. Re launch Outlook.
10. You will see a box asking you to name the profile. Enter your full name in the box. (see graphic below)
    
11. Click the radio button next to Add a new email account and then click Next. (see graphic below)
    
12. Now continue with Step 5 on Setting up Outlook XP on Domain directions page by clicking here.
    

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