Starting the week of February 27, 2006 some
users noticed that the Sync Issues folder in Outlook started getting
messages. This is due to a change with the server and Outlook being
configured in cached mode. The directions below will stop new messages
from being generated in the Sync Issues folder.
Log onto your Windows XP computer using your Domain log in account.
Launch Outlook.
Go to the Tools menu and select E-mail
Accounts. (see graphic below)
Click the Next button. (see graphic below)
Click the Change button. (see graphic below)
Under the Microsoft Exchange Server field there is a check box
next to Used Cached Exchange Mode. Remove this
check mark so the window looks like the one below.
Click the Next button, then Finish.
A message may appear stating that Outlook needs to be restarted
to allow changes to take place. Click OK and
then close Outlook and reopen.
Message already received in the Sync Issues folder will remain,
but new message will stop appearing.
