In an effort to make managing email more efficient, the network support team has introduced a new SPAM filtering solution. This solution will monitor both inbound and outbound emails to determine what emails are legitimate for our system. It will then use a formula to determine whether certain inbound emails are considered SPAM. Once it has identified an email as SPAM, it will add a 'Tag' to the subject in the following format : [Suspected ~SPAM~]

Because no mail is being filtered out, just tagged as SPAM, some users have noted that sometimes images may be displayed on a public area computer due to the automatic preview pane that is used by default on both Outlook Exchange and the Internet Mail Interface.

The directions below show how to disable the preview pane. This will allow users to handle messages tagged as SPAM in a more secure manner.

Disabling Preview Pane on Outlook Exchange

1. Launch Outlook Exchange program and log into email.
2. Go to the View menu and select Preview Pane. Note: If Preview Pane is not visible click on the small arrows that point down or wait several seconds for the menu to fully expand. (See Graphic Below)
   
3. To enable the Preview Pane repeat step 2.
4. When the Preview Pane is disabled open messages by double clicking the message.

Disabling Preview Pane on Internet Mail Interface

1. Open up Internet Explorer and log into email by going to email.bcps.org.
2. Click on the Preview Pane button and choose Off from the menu that appears. (See Graphic Below)
   
3. To enable Preview Pane repeat Step 2 but choose Right or Bottom.
4. When the Preview Pane is disabled open messages by double clicking the message.

These links provide support for various BCPS systems.

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