When you delete messages in Outlook they go into a folder called "Deleted Items" where they remain until that folder is emptied. If the Deleted Items folder gets too full you may see a message that states your mailbox has exceeded its capacity. This will shut down your account and not allow any new messages to be sent or received. To avoid this problem, follow the directions below to automatically empty the Deleted Items folder when you Exit and Log Off of Outlook. Click on the version of Outlook you are using below to view the directions.

Outlook 2003 (Windows XP)

1. Log into your Outlook account.
2. Go to the Tools menu and select Options. (see graphic)
   
3. Click on the Other tab. Check the box next to Empty the Deleted Items folder upon exiting by clicking inside it. (see graphic)
   
4. Click on the Apply button and then the OK button to close the window.
5. From now on when you Exit of Outlook click on Yes to confirm that you want to empty the Deleted Items folder.

Outlook 2000 (Windows 2000)

1. Log into your Outlook 2000 account.
2. Go to the Tools menu and select Options. (see graphic)
   
3. Click on the Other tab. Check the box next to Empty the Deleted Items folder upon exiting by clicking inside it. (see graphic)
   
4. Click on the Apply button and then the OK button to close the window.
5. From now on when you Exit and Log Off of Outlook click on Yes to confirm that you want to empty the Deleted Items folder.

Outlook 97 (Windows 95, 98)

1. Log into your Outlook 97 account.
2. Go to the Tools menu and select Options. (see graphic)
   
3. Click on the General tab and then check the box next to Empty the Deleted Items folder upon exiting by clicking inside the box. (see graphic)
   
4. Click on the Apply button and then the OK button to close the window.
5. From now on when you Exit and Log Off of Outlook click on Yes to confirm that you want to empty the Deleted Items folder.

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