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The Customer Support Center has received
many requests regarding the purchase and use of the Back Up
tapes. These Back Up tapes are for the DC-1 Server and, if available,
the FS-1 server.
As far as the purchase of these tapes, it is the responsibility
of the school to obtain these tapes in much the same manner
as the purchase of toner cartridges. You may purchase tapes
with a procurement card from any of the local computer stores
including Comp USA, Data Networks, Staples, and Office Depot.
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- Below is the front of the Dell PowerEdge 2500 Server that is
most common in our buildings. It can be found at or near the Main
Distribution Facility (MDF)
- The front cover of the server may be locked. If the front cover
is locked the keys can usually be found attached to a small ring
at the back of the server. Once the server is unlocked the front
cover can be opened by pulling firmly at the top. The front cover
will open to the front much like a draw bridge opening over a
moat. Once the front cover is down, you will have access to everything.
Unless instructed by the Customer Support Center, the server should
NEVER BE TURNED OFF.
- The Tape Back up unit is located at the upper right corner
of the server. The back up takes place over night and is done
automatically. Tapes should be replaced during the school day
every Friday. Alternate tapes every week to prevent data loss.
To eject the tape, press the Tape Eject Button as indicated on
the graphic on the right. At this time the “in use”
light will flash as the tape prepares to be ejected. This is not
like ejecting a video tape and can take upwards to 5 minutes to
complete.
- Notice that the tape is now ready to be removed.
- Since Baltimore County uses several different tape drives we
are recommending that you purchase a brand that will work with
all units. The Imation Black Watch DLTtapeIV ½” Cartridge
Tape is the one we know will work in all of our servers. The tape
should be a 40/80 Gigabyte size to accommodate your back up data
at your location. Click
here for the current prices from DataNetworks. NOTE: The quote
shows the purchase price for one tape and multiple tapes. The
quote is to be used for reference. Call DataNetworks directly
to order a replacement tape.
- From time-to-time the tape drive will need to be cleaned. There
is an Alert light on the front of the server that will glow amber
when the drive needs to be cleaned. Take note of the light when
changing the tape each Friday. If the light is on insert a cleaning
cartridge into the drive after removing the data cartridge. The
drive will run for several minutes and automatically eject the
cleaning tape when done. Replace the data drive after the cleaning.
The cleaning tapes come with a small card that should be marked
each time the tape is used. When the card has been completed,
purchase a new cleaning tape. Click
here for a quote from DataNetworks for cleaning tape purchases.
Should you have additional questions or concerns,
please contact the Customer Support Center at 4672.
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These links provide support
for various BCPS systems.
Would you like to see a support
topic posted? Send your suggestion to the CSC
Webmaster.
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